GENERAL TERMS AND CONDITIONS (GTC)
§ 1 Scope of Application
These General Terms and Conditions apply to all contracts concluded between you and us, regardless of whether they concern the sale of goods, repairs, maintenance, assembly work, consultations or any other services. This applies irrespective of whether the contract is concluded in our store, by telephone, e-mail, via our website or in any other way.
These GTC apply equally to consumers (§ 13 BGB) and entrepreneurs (§ 14 BGB), unless expressly stated otherwise. We only recognise deviating terms and conditions of yours if we have expressly agreed to them in writing.
§ 2 Conclusion of Contract and Cost Estimates
Our offers are non-binding and subject to change. A contract is only concluded when we expressly accept your order or request (e.g. by order confirmation, invoice or by commencing performance).
For repair or service orders, we will prepare a non-binding cost estimate upon request. We may charge a reasonable fee for preparing a detailed written cost estimate, which will be credited upon placing the order. If the actual costs exceed the estimate by more than 15 %, we will inform you in good time. You may then cancel the order; however, we will charge the costs incurred up to that point (e.g. diagnosis, disassembly).
§ 3 Prices and Payment Terms
All prices are quoted in euros and include the statutory value-added tax. Additional costs such as shipping, assembly, call-out or disposal will be shown separately.
The invoice amount is due immediately upon collection, delivery or completion, unless otherwise agreed. We may request an appropriate advance payment. In the event of late payment, we are entitled to charge default interest and reminder costs at the statutory rate and to withhold further services.
You may only offset counterclaims that are undisputed or have been legally established.
§ 4 Delivery, Collection and Deadlines
Delivery and performance deadlines are non-binding unless we have expressly confirmed them as binding in writing.
For repairs and service work, a reasonable processing time applies. We are only liable for delays in the case of intent or gross negligence.
Goods or repaired items that are not collected will be stored at your cost and risk after completion. From the 15th calendar day after notification of completion, we will charge a daily storage fee of €2.50 (minimum €1 per day).
§ 5 Retention of Title and Lien
In the case of sales of goods, the goods remain our property until full payment of all our claims arising from the business relationship (extended and prolonged retention of title).
In the case of repair and service work, in addition to the statutory contractor’s lien (§ 647 BGB), we are also entitled to a contractual lien on the items that come into our possession – including for all other claims from the ongoing business relationship. This lien also extends to newly installed parts until full payment has been received.
§ 6 Warranty for Sales Contracts
For consumers, the statutory warranty rights apply (§§ 434 et seq., 474 et seq. BGB). The limitation period is two years from delivery of the goods.
For used goods, the warranty period may be reduced to one year from delivery (to the extent legally permissible). Warranty claims are excluded in the case of improper handling, lack of maintenance, natural wear and tear or the installation of third-party parts.
§ 7 Warranty for Repair and Service Work
We carry out repairs and service work professionally and in accordance with the current state of the art. The warranty period for our workmanship is one year from acceptance/collection (to the extent legally permissible).
You must notify us of any defects immediately after discovery in writing. We will remedy them at our discretion by repair or re-performance of the affected service. The warranty does not apply if you or third parties have made improper modifications or have not complied with prescribed maintenance intervals.
§ 8 Liability
We are liable without limitation for intent, gross negligence and in the event of injury to life, body or health.
In the case of slight negligence, we are only liable for the breach of essential contractual obligations (cardinal obligations). In this case, liability is limited to the foreseeable, typically occurring damage. Liability for consequential damages (e.g. loss of use, transport costs) is excluded to the extent legally permissible.
Liability under the Product Liability Act remains unaffected.
§ 9 Right of Withdrawal
A statutory right of withdrawal exists only for distance selling contracts and contracts concluded away from our business premises in accordance with the statutory provisions. In our store and for repairs that are carried out immediately, there is generally no right of withdrawal.
§ 10 Data Protection
We process your personal data exclusively in accordance with the statutory provisions (GDPR, BDSG). Further information can be found in our privacy policy.
§ 11 Applicable Law and Place of Jurisdiction
The law of the Federal Republic of Germany applies, excluding the UN Convention on Contracts for the International Sale of Goods (CISG). For consumers, this applies only insofar as no mandatory consumer protection provisions of the country of habitual residence conflict with it.
The place of jurisdiction for all disputes is Jena, provided you are an entrepreneur, a legal entity under public law or a special fund under public law.
§ 12 Severability Clause
Should any provision of these GTC be or become invalid, the validity of the remaining provisions shall remain unaffected. The invalid provision shall be replaced by a valid provision that comes closest to the economic purpose of the invalid provision.
Version: March 2026